ADENES Group is a European leader in loss adjustment, operating across 9 countries with over 5,000 employees and 1,600 field experts. We intervene before, during and after claims events to deliver the best possible support to insurers and policyholders alike. Our mission is built on expertise, trust, and the continuous improvement of the claims experience.

As part of the modernization and ramp-up of our hybrid platform (On-Premise & Azure Cloud), we are seeking a Level 2 Application Support who will play a key role in maintaining our application solutions in operational condition and continuously improving our support and operational processes. Reporting directly to the IT Manager, you will provide Level 2 technical support for our applications, ensuring the quick and efficient resolution of incidents and user requests.

Your main responsibilities will be:

Incident Management

• Handle production incidents originating from Level 1 support
• Analyze the root cause and provide an initial diagnosis
• If necessary, escalate to the Level 3 team of the solution concerned
• Follow up the process until complete resolution and communicate with the appropriate teams.

Monitoring and Supervision

• Monitoring systems and applications in production using monitoring tools
• Detect, diagnose, and report incidents and anomalies in real time. Procedure Development and Implementation
• Participate in the design, formalization, and continuous improvement of support and operations procedures
• Contribute to the implementation and deployment of new processes in conjunction with the IT and business teams
• Document recurring incidents and best practices to facilitate learning.

Change Management

• Monitor and participate in application deployments and planned changes (MEPs, patches, updates, fixes).
• Continuous Improvement and Industrialization
• Participate in the documentation and automation of recurring tasks (scripts, tools, etc.);
• Contribute to improving application reliability and performance.

Technical Environment: Azure, .NET, Angular, SQL Server, PostgreSQL, and Elasticsearch

You have at least two years of experience in application support.

Required Skills:

• Proven experience in Level 2 application support.
• Proficiency in .NET and Angular technologies
• Good knowledge of SQL Server, PostgreSQL, and Elasticsearch databases
• Ability to analyze and resolve complex technical issues. 
• Excellent communication and customer relations skills.
• Ability to work in a team and manage priorities.
• Fluent in English.

What to expect when you join

Your onboarding will include a structured introduction to ADENES's business units as claims management is a specific and fascinating world, combining hands-on time with the team and the context you need to deliver from day one.

Compensation and Benefits

Gross annual salary, based on profile and experience :

26000-32000€ (including 13th and 14th-month payments)

Ready to join us?

If you're looking for a role where engineering is taken seriously, where your work has a direct impact on real products, and where you'll be part of a growing, internationally-minded team in Porto, we'd love to hear from you.

ADENES Group is committed to equal opportunity and inclusive recruitment. All applications are evaluated solely on merit, without regard to gender, age, origin, disability, or beliefs. We believe diversity strengthens teams and welcome candidates from all backgrounds.